WCCU Members: Banno, the App provider we use for the Western Cooperative Mobile App, will be switching its Authentication method. Their explanation is as follows: 

“The third-party provider supporting Authy is phasing out the platform, thereby requiring us to transition users to alternative methods. The overwhelming majority of Banno end users rely on SMS (Text Message) and voice for 2-Factor Authentication, and those methods will be seamlessly migrated. Users who rely on the Authy app will, however, need to set up a new 2-Factor Authentication method within Banno.”
 

When you log into your Western Cooperative Mobile App, you will be presented with a screen to allow you to choose a different method. It can be either a phone call or a text message to a phone number you have provided to us. It can also be another autheticator app, such as Google Authenticator or a similar app. 

Please give us a call at any local branch or 1-800-584-9220 for any questions or concerns. Thank you for your understanding and thank you for choosing WCCU!